2002 NATIONAL TECHNOLOGY READINESS SURVEY
Sponsored by the Center for e-Service at the Robert H. Smith School of Business, University of Maryland and Rockbridge Associates, Inc.

NTRS.doc
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GARTNER
Gartner has identified four phases of e-government: Presence, Interaction, Transaction and Transformation. The transition from one phase to the next is influenced by a variety of factors that can be grouped in four areas: strategy and policy, people, process, and technology. For more e-government research information from Gartner, visit their Government Focus Area.